General FAQs

  1. What types of products do you sell?
    We offer a wide range of hygiene products, including tissues, cleaning chemicals, tissue dispensers, and other essential supplies.

  2. Where are you located?
    We are located in Ampang, Selangor, and we provide free delivery within the Klang Valley region for orders that meet the minimum purchase amount.

Orders & Payments

  1. How do I place an order?
    You can browse our products, add them to your cart, and proceed to checkout. If you need help, feel free to contact our support team.

  2. What payment methods do you accept?
    We accept online bank transfers (MAYBANK 5643-8858-9855 GOODWILL MARKETING). Please note that payment is required before delivery.

  3. Can I order in bulk?
    Yes, we specialize in bulk orders and offer competitive pricing for larger quantities.

Delivery & Shipping

  1. Where do you deliver?
    We deliver throughout West Malaysia.

  2. How long does delivery take?
    For Klang Valley locations, delivery typically takes 1–3 business days. For other areas, it may take 5–7 business days.

  3. Is there a minimum order amount for free delivery?
    Yes, free delivery is available for orders that meet the minimum purchase amount. Exact fees will be displayed during checkout.

  4. Do you offer same-day delivery?
    Yes, same-day delivery within Klang Valley is available, subject to stock availability, with additional delivery charges applicable. Please contact us for confirmation.

  5. Can I walk in to purchase products directly?

    We don’t accept walk-in purchases at the moment. Please place your order online for delivery or self pick-up.

Returns & Support

  1. What is your return policy?
    We accept returns for defective or incorrect items within 3 days of delivery. Products must be unused and in their original packaging.

  2. How do I contact customer support?
    You can reach us via email at gwhygiene@gmail.com or WhatsApp us at +60 11-2332 1535.

  3. What should I do if I receive a damaged item?
    If you receive a damaged or incorrect item, contact us immediately with your order details and photos of the product. We will arrange for a replacement or refund.